Refund Policy

1. Overview

This Refund Policy outlines the refund and cancellation terms for services provided by PathMatch LLC ("we", "us", or "our") through hwbanana.com ("Service"). Please read this policy carefully before making a purchase.

2. One-Time Purchases - No Refunds

One-time purchases include:

• Resume optimization and ATS analysis services
• Individual homework solution purchases (if offered as one-time purchases)
• Any other single-use service offerings

Refunds will not be provided for:

• Dissatisfaction with results or outcomes
• Changes of mind after purchase
• Technical issues that are resolved or that were user-related
• Inability to use the service due to user error
• Account suspension or termination for violation of Terms of Service

3. Subscription Services - Cancellation Policy

Weekly Subscriptions ($4.99/week)

You may cancel your subscription at any time through your account settings. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all subscription features until the period expires
• No further charges will be made after the current period ends
• No refunds will be provided for the current billing period or any partial periods

How to Cancel

To cancel your subscription:

1. Sign in to your account
2. Navigate to your Account page
3. Go to the Subscription section
4. Click "Cancel Subscription"
5. Confirm your cancellation

Alternatively, you may contact us at support@pathfindr.app to request cancellation assistance.

4. No Refunds for Partial Periods

We do not provide prorated refunds for:

• Unused portions of subscription periods
• Early cancellation of subscriptions
• Time remaining on a subscription after cancellation

Once a subscription period has been paid for, you have access to the service for the entire period, regardless of when you cancel.

5. Exceptions

Refunds may be considered in the following exceptional circumstances, at our sole discretion:

• Duplicate Charges: If you are charged twice for the same service, we will refund the duplicate charge
• Technical Failures: If our Service experiences a technical failure that prevents you from accessing purchased services and we are unable to resolve the issue within 48 hours
• Unauthorized Transactions: If a purchase was made without your authorization and you notify us promptly
• Legal Requirements: Where required by applicable consumer protection laws

To request a refund under these exceptional circumstances, please contact us at support@pathfindr.app with detailed information about your situation. We will review your request and respond within 5-7 business days.

6. Chargebacks and Disputes

If you file a chargeback or dispute with your payment provider:

• Your account may be suspended pending resolution of the dispute
• We reserve the right to present evidence of service delivery and these Refund Policy terms
• If the chargeback is found to be fraudulent or invalid, your account may be permanently terminated
• We encourage you to contact us directly before filing a chargeback so we can address any concerns

7. Processing Refunds

If a refund is approved:

• Refunds will be processed to the original payment method within 5-10 business days
• Refund processing times may vary depending on your payment provider
• You will receive an email confirmation once the refund has been processed
• Refunded amounts will not include any processing fees charged by payment providers

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

9. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us: